Refund policy

At My Florgen, we prioritize your satisfaction while ensuring hygiene and quality standards are met. Please review our Return & Exchange Policy carefully before making a purchase.

Scope of Application
For hygiene reasons, intimate apparel is strictly non-returnable and non-exchangeable. Other apparel items, excluding intimate wear, are eligible for exchange only; refunds are not available. Customers are responsible for all shipping costs related to exchanges, except when the product is defective or an incorrect item has been delivered.

Exchange Period
Exchange requests must be submitted within 72 hours (3 days) from the date you receive the product to be eligible for processing.

Exchange Conditions
To qualify for an exchange, the product must be unworn, unwashed, with all original tags intact, and returned in its original packaging. Discounted or sale items, as well as all intimate apparel, are excluded from exchange eligibility.

Exchange Procedure
To initiate an exchange, please contact our Support Team via email within the specified exchange period. Include your order number and a brief description of the issue. Our Support Team will respond within 24 to 48 business hours. All exchanges require prior authorization before the return shipment. Unauthorized returns may be refused.

Shipping Responsibility
For exchanges arising from reasons other than product defects or incorrect delivery, customers bear the full cost of return shipping. In cases where the product is defective or the wrong item was sent, My Florgen will cover all related shipping expenses.

Exchange Fulfillment
Upon receipt and inspection of the returned item, the replacement product will be dispatched within 24 to 48 business hours during business days.

Special Provisions
International orders are eligible for exchange; however, shipping fees and delivery times may vary depending on the destination. In the event of lost shipments, we will coordinate directly with the courier to seek resolution. If the shipping address provided is incorrect or if the courier has proof of delivery but the customer claims non-receipt, responsibility lies with the customer. For products damaged during transit, customers must notify our Support Team within 72 hours of receipt for assistance.

Last updated: 23th July 2025