Select your items, add them to your cart, and proceed to checkout
Frequently Asked Questions
Find quick answers to our most common enquiries.
Orders & Payments
Returns & Exchanges
Product Care
Size & Fit
Account & Membership
General Enquiries
How can I place an order?
What payment methods do you accept?
We accept all major credit cards (Amex, Visa, MasterCard), Google Pay, Apple Pay, and PayPal. Singaporean customers can also use PayNow for an instant S$0.50 discount.
Is it safe to use my credit/debit card on your website?
Yes. All payments are encrypted and securely processed
Can I modify or cancel my order after placing it?
Yes, as long as your order has not been marked as fulfilled. But we recommend contacting our live agent before making any changes or cancellations.
Will I receive an order confirmation?
Yes. A confirmation email will be sent immediately after your order is successfully placed.
Do you offer gift cards or gift wrapping?
Gift cards are available. We do not offer standard gift wrapping, but you may chat with our live customer service for assistance.
Can I apply a discount code to my order?
Yes. Enter your code at checkout to redeem your discount.
Why was my payment declined?
This may occur due to insufficient funds or bank restrictions. Please check with your bank or try an alternative payment method.
What is your return policy?
For hygiene reasons, intimate apparel is strictly non-returnable and non-exchangeable. Other apparel items, excluding intimate wear, are eligible for exchange only; refunds are not available. Customers are responsible for all shipping costs related to exchanges, except when the product is defective or an incorrect item has been delivered.
How do I request an exchange?
To initiate an exchange, please contact our Support Team via email within the specified return period. Include your order number and a brief description of the issue.
How long do I have to exchange an item?
Exchange requests must be submitted within 72 hours (3 days) from the date you receive the product to be eligible for processing
Can I exchange an item for a different size or color?
For any exchange requests, please contact our customer service team for assistance.
Are return or exchange shipping fees covered?
Customers are responsible for all shipping costs related to exchanges, except when the product is defective or an incorrect item has been delivered.
How should I wash my lingerie?
We recommend hand washing. If using a machine, place items in a lingerie bag on a gentle cycle with cold water.
How do I dry my lingerie?
Lay flat to dry. Avoid tumble drying or direct sunlight to maintain shape and elasticity
How can I maintain the shape and longevity of padded bras?
Always store bras flat or on a hanger. Avoid folding cups inside out or crumpling them.
Are there any materials that require special care?
Delicate fabrics such as lace, silk, or mesh can be hand washed gently or machine washed in a lingerie bag. Always handle with care to preserve the fabric.
Can I use bleach or harsh detergents?
No. Harsh chemicals can damage the fabric and reduce the lifespan of your lingerie. Use mild detergent only.
How do I find my correct size?
Please refer to our detailed size guide and measure your bust and underbust accurately for the best fit.
Do your sizes run true to standard sizing?
Our sizes are designed to follow standard Asian sizing. Please check the size chart for precise measurements.
How should I measure my bust and underbust?
Measure your bust at the fullest point and your underbust just below the bust, keeping the tape comfortably snug but not tight.
What if I am between sizes?
If you fall between sizes, we recommend choosing the larger size for comfort, or consult our customer service for guidance.
Are your one-size items truly one-size-fits-all?
Our one-size items are designed to accommodate a range of body types, but please refer to the size guide for detailed fit information.
Can I exchange if the size doesn’t fit?
Please contact our customer service for assistance.
Do I need an account to place an order?
Yes. An account is required to place an order, as it allows you to track purchases and manage your details securely.
What are the benefits of creating an account?
With an account, you can track your orders, view purchase history, save addresses for faster checkout, and accumulate membership points for rewards.
How do I create an account?
Simply click on the “Account” icon at the top of our website and follow the sign-up steps.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and follow the instructions to reset it securely.
Do you offer a membership or loyalty program?
Yes. Members may enjoy exclusive perks, rewards, or early access to new collections.
How can I update my account information?
Log in to your account, go to “Account Details,” and update your personal information anytime.
How can I contact customer service?
You may reach us via email (myflorgen@gmail.com) or live chat.
What are your customer service hours?
Our team is available Monday to Friday, 9:00 AM – 5:00 PM (SGT), excluding Public Holidays.
I did not receive a reply to my email. What should I do?
Please check your spam or junk folder. If you still cannot find it, contact us again via live chat.
Do you have a physical store?
No, we do not have a permanent store. Occasionally, we take part in pop-up events ; please check our homepage for the latest details.
Where are you located?
We are based in Singapore, with shipping available across selected Asian countries.
How can I stay updated on new collections and promotions?
Subscribe to our newsletter or follow us on social media for the latest updates.
Orders & Payments
How can I place an order?
Select your items, add them to your cart, and proceed to checkout
What payment methods do you accept?
We accept all major credit cards (Amex, Visa, MasterCard), Google Pay, Apple Pay, and PayPal. Singaporean customers can also use PayNow for an instant S$0.50 discount.
Is it safe to use my credit/debit card on your website?
Yes. All payments are encrypted and securely processed
Can I modify or cancel my order after placing it?
Yes, as long as your order has not been marked as fulfilled. But we recommend contacting our live agent before making any changes or cancellations.
Will I receive an order confirmation?
Yes. A confirmation email will be sent immediately after your order is successfully placed.
Do you offer gift cards or gift wrapping?
Gift cards are available. We do not offer standard gift wrapping, but you may chat with our live customer service for assistance.
Can I apply a discount code to my order?
Yes. Enter your code at checkout to redeem your discount.
Why was my payment declined?
This may occur due to insufficient funds or bank restrictions. Please check with your bank or try an alternative payment method.
Returns & Exchanges
What is your return policy?
For hygiene reasons, intimate apparel is strictly non-returnable and non-exchangeable. Other apparel items, excluding intimate wear, are eligible for exchange only; refunds are not available. Customers are responsible for all shipping costs related to exchanges, except when the product is defective or an incorrect item has been delivered.
How do I request an exchange?
To initiate an exchange, please contact our Support Team via email within the specified return period. Include your order number and a brief description of the issue.
How long do I have to exchange an item?
Exchange requests must be submitted within 72 hours (3 days) from the date you receive the product to be eligible for processing
Can I exchange an item for a different size or color?
For any exchange requests, please contact our customer service team for assistance.
Are return or exchange shipping fees covered?
Customers are responsible for all shipping costs related to exchanges, except when the product is defective or an incorrect item has been delivered.
Product Care
How should I wash my lingerie?
We recommend hand washing. If using a machine, place items in a lingerie bag on a gentle cycle with cold water.
How do I dry my lingerie?
Lay flat to dry. Avoid tumble drying or direct sunlight to maintain shape and elasticity
How can I maintain the shape and longevity of padded bras?
Always store bras flat or on a hanger. Avoid folding cups inside out or crumpling them.
Are there any materials that require special care?
Delicate fabrics such as lace, silk, or mesh can be hand washed gently or machine washed in a lingerie bag. Always handle with care to preserve the fabric.
Can I use bleach or harsh detergents?
No. Harsh chemicals can damage the fabric and reduce the lifespan of your lingerie. Use mild detergent only.
Size & Fit
How do I find my correct size?
Please refer to our detailed size guide and measure your bust and underbust accurately for the best fit.
Do your sizes run true to standard sizing?
Our sizes are designed to follow standard Asian sizing. Please check the size chart for precise measurements.
How should I measure my bust and underbust?
Measure your bust at the fullest point and your underbust just below the bust, keeping the tape comfortably snug but not tight.
What if I am between sizes?
If you fall between sizes, we recommend choosing the larger size for comfort, or consult our customer service for guidance.
Are your one-size items truly one-size-fits-all?
Our one-size items are designed to accommodate a range of body types, but please refer to the size guide for detailed fit information.
Can I exchange if the size doesn’t fit?
Please contact our customer service for assistance.
Account & Membership
Do I need an account to place an order?
Yes. An account is required to place an order, as it allows you to track purchases and manage your details securely.
What are the benefits of creating an account?
With an account, you can track your orders, view purchase history, save addresses for faster checkout, and accumulate membership points for rewards.
How do I create an account?
Simply click on the “Account” icon at the top of our website and follow the sign-up steps.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and follow the instructions to reset it securely.
Do you offer a membership or loyalty program?
Yes. Members may enjoy exclusive perks, rewards, or early access to new collections.
How can I update my account information?
Log in to your account, go to “Account Details,” and update your personal information anytime.
General Enquiries
How can I contact customer service?
You may reach us via email (myflorgen@gmail.com) or live chat.
What are your customer service hours?
Our team is available Monday to Friday, 9:00 AM – 5:00 PM (SGT), excluding Public Holidays.
I did not receive a reply to my email. What should I do?
Please check your spam or junk folder. If you still cannot find it, contact us again via live chat.
Do you have a physical store?
No, we do not have a permanent store. Occasionally, we take part in pop-up events ; please check our homepage for the latest details.
Where are you located?
We are based in Singapore, with shipping available across selected Asian countries.
How can I stay updated on new collections and promotions?
Subscribe to our newsletter or follow us on social media for the latest updates.
Fast Shipping
Ships within 48 business hours
Regional Delivery
Delivering across Asia Countries
Earn Rewards
$1 Spent = 1 Points
Contact Us
9:30AM to 5:30PM ; Mon –Fri (Excl. holidays)